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# Bill and collect payment

Payment and **COMPLETE** controls are available to Cashier and Manager roles.
The payment methods offered come from your store configuration.

## Send the order to billing

1. Open the table and review the items and quantities.
2. Send any outstanding items using **KOT**.
3. Tap the bill/print icon at the top of the order screen. This sends the order
   to billing, requests bill printing, and opens the bill screen.
4. Check the table, order number, grand total, and adjustments.

**View Bill** lets you inspect the bill. If a payment method says **Please send
the order to billing before payment**, return to the order and use the bill/print
icon. Simply viewing the bill is not the same as sending it to billing.

## Record payment

1. Under **Payment Methods**, tap the method used by the guest.
2. In **Enter Payment Amount**, review the suggested remaining amount.
3. Enter the amount to record for this method and tap **OK**.
4. Wait for the result and verify the recorded amount.
5. If the guest uses more than one method, repeat for the remaining balance.

For example, for a bill of 1,000 paid as 400 cash and 600 by another configured
method, record 400 against the first method and 600 against the second. The
recorded payment total must equal the bill total.

> **Note**
>
> The **Received** field in **Bill Details** calculates change from the amount
> entered. It does not record a payment method. Always record settlement using
> **Payment Methods** before completing the order.

## Complete the order

Tap **COMPLETE** after recording the full settlement. The app checks that the
recorded payment total matches the grand total before closing the order.
Successful completion returns you to the table screen.

If completion is blocked, check the payment amounts and any tip, discount, or
service-charge change. Review the final total again rather than entering a
duplicate payment.

## Reopen or print again

* Use **RE-OPEN TABLE**, enter a reason, and tap **Proceed** when you need to
  resume editing an order that is in billing.
* Use the bill screen's print icon to request another bill copy when available.
  Confirm the first copy did not print before requesting another.

For special settlement, see [Pending bills and NC](/pos/pending-bills).
For bill changes, see [Discounts and service charge](/pos/adjustments).