> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ordernest.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ordernest.com/_mcp/server.

# Sign in and choose a store

You need an OrderNest staff account assigned to your organisation and store.
Connect the device to the internet for sign-in and the initial data load.

## Sign in

1. Open the POS App.
2. Enter your **Email** and **Password**. Use the eye icon if you need to check
   the password you entered.
3. Tap **Login** and wait for the sign-in process to finish.
4. If **Select Organisation** appears, choose your business.
5. If a store list appears, select the location you are working in.

The app can select the store automatically when your account has only one
available store. Confirm the store name at the top of the table screen.

## Check the table screen

Choose an order type from the left side, then a zone across the top of the table
area. The grid shows tables matching both selections. A blank grid can mean that
the selected combination has no tables.

To update the store data while online, open the menu and use:

* **Refresh Products Data** for the menu and supporting product data.
* **Refresh Table Data** for order types and table information.

Wait for refreshing to finish before opening an order.

## Change organisation or store

Open the menu and select **Change Organisation**, choose the organisation, then
choose the store when prompted. Finish your current work first. If you have
unsynced orders, review [Offline Orders](/pos/offline) before switching: they must
sync under the original store and user.

## Sign out or recover an expired session

Open the menu, choose **Logout**, and confirm. Organisation switching, data
refresh, and logout are unavailable while the app is in offline mode.

If your session expires, reconnect and sign in again. Return to the original
store with the same user to sync any local pending orders.

## If you cannot continue

| Message or symptom              | Next step                                                            |
| ------------------------------- | -------------------------------------------------------------------- |
| Please enter email and password | Fill in both fields and tap Login again.                             |
| No internet connection          | Restore the connection before signing in.                            |
| No organisations found          | Ask your administrator to check your account's organisation access.  |
| No stores found                 | Ask your administrator to check your store assignment.               |
| No tables available             | Check the order type and zone, then refresh table data while online. |

Next: [Take an order](/pos/take-an-order).