> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ordernest.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ordernest.com/_mcp/server.

# Printing and preferences

Kitchen tickets and bills use your store's configured printing route. The POS
also offers Bluetooth overrides when Bluetooth printing is enabled for the
store.

## Select a Bluetooth printer

1. Pair the printer with the device using the device's Bluetooth settings.
2. In OrderNest POS, open the menu and select **Settings**.
3. In **Bluetooth Printer**, tap **Refresh paired printers**.
4. Select the intended printer from the list. Check its name and address.
5. Tap **Test Print** and confirm a test receipt actually comes out.
6. Enable the overrides you need:

| Setting           | Effect                                                                      |
| ----------------- | --------------------------------------------------------------------------- |
| Billing Bluetooth | Sends billing and bill reprint jobs through the selected Bluetooth printer. |
| KOT Bluetooth     | Sends kitchen ticket jobs through the selected Bluetooth printer.           |

If **Bluetooth Printer** is missing, ask your administrator whether Bluetooth
printing is enabled for the store. If no printers are listed, check pairing and
Bluetooth permissions, then refresh the list again.

**Clear Bluetooth printer** removes the app's selected printer configuration.
Select and test a printer again before enabling an override.

## Retry a kitchen ticket

1. On the order-items screen, open **KOT Queue** when shown.
2. In **KOT Print Queue**, inspect the bill number, item count, printer details,
   retry count, and error message.
3. Check that the printer is powered on, has paper, and is reachable from the
   device.
4. Tap **Retry All** after resolving the problem.
5. Check the physical printer output and the queue again.

**Queue is empty!** means the app has no queued KOTs in that view. If the queue
reported success but the kitchen has no ticket, confirm the selected printer
and coordinate with the kitchen before using **Reprint KOT**.

> **Warning**
>
> Deleting a KOT from the queue removes its retry entry; it does not print it or
> cancel the order. Use the delete control only when the ticket has been handled
> and no retry is needed.

## Arrange NC and manager names

In **Settings → Preferences**, expand **NC Names Display Order** or **Managers
Display Order**. Long-press a row and drag it into position. Changes save
automatically.

NC ordering affects the list used for NC settlement. Manager ordering affects
the **Permitted By** list used when disabling service charge. These controls
reorder existing entries; they do not create new names or managers.