Online orders

Open ONLINE ORDERS from the main menu. Online ordering must be enabled and the provider connection configured for your store. Use an account authorised for the store’s order operations and keep the app connected.

Find an order

1. Select Swiggy or Zomato.
2. Choose the status tab.
3. Select an order to open its details.
4. Verify the order identifier, items, quantities, additions, cooking requests, and available delivery information before acting.

The badges help you locate orders in each stage. On a phone, details may open separately; on a wider screen, they appear beside the order list.

Handle a Swiggy order

1. Open a New order and check that the items can be fulfilled.
2. Tap Confirm Now when the store can accept it.
3. Find the order under Preparing and coordinate preparation with the kitchen.
4. When the order is ready, tap Mark as Ready.
5. Check the updated order status before handing it to the delivery partner.

If items are unavailable, use Out of Stock? while the action is offered:

1. Select the unavailable items in Mark Items.
2. Check the selected count and quantities.
3. Tap Mark Out of Stock and wait for the result.
4. Review the refreshed order before taking another action.

The app does not offer confirmation or preparation actions for orders in Picked Up or Past Orders, or for an order already marked out of stock.

Handle a Zomato order

1. Open a New order and review its details.
2. Tap Accept if the store can fulfil it, or Reject if it cannot.
3. Wait for the action to finish and verify the order’s updated state.
4. In Preparing, tap Mark as Ready when preparation is complete.
5. Confirm the order moves to the appropriate status before handoff.

Accept and Reject are shown for New orders. Preparing orders offer Mark as Ready. Later status tabs do not offer those actions.

If the status does not change

Use Refresh orders and reselect the provider and status tab. A brief message or a button press alone is not a substitute for checking the resulting status. If the order remains unchanged, note its identifier, provider, and attempted action for your support team before repeating the operation.

If one provider is empty while the other works, ask your administrator to check that provider’s store connection. Switching providers does not change stores.