Service tickets

Open SERVICE TICKETS from the main menu. This module is available when the store’s kitchen display feature is enabled.

Find the ticket

Use the status tabs:

Review the bill/KOT number, table name, item quantities, add-ons, and preparation comments on each card. Use Sync to refresh the ticket data.

Mark one item prepared

1. Open In Process.
2. Find the correct table and ticket.
3. Tap the item that has finished preparation.
4. Verify the item updates to the prepared appearance.

Prepared items are shown in green with a line through the text. Cancelled items are shown in red with a line through the text. The tap action applies to items still preparing in In Process.

Complete a ticket

When the entire ticket is ready, tap Done on its card. This sends a prepared status for the ticket. Wait for the update, then check the processed view or refresh with Sync.

Done is a preparation action. It does not settle the guest’s bill or record a payment.

Filter and resize cards

• Open Filter by Order Type, select the order type, and tap Apply Filter.
• Use Show All in the filter dialog, or Clear Filter, to remove the filter.
• Open Adjust Card Size, move the size slider, and tap Close when the tickets are readable from your working position.

If a ticket is missing, clear the order-type filter, check all relevant status tabs, and tap Sync. Ask the order-taking staff to confirm that the items were sent to KOT.